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Case Study: CAA Insurance

14 July 2015

CAA Insurance is a leading provider of insurance: automotive, travel, as well as associated products and services in Canada. The South Central Ontario division, serving Ontario and the Atlantic provinces, was looking for ways to streamline its policy quoting process.

CAA South Central Ontario’s (CAA’s) agents were relying on the insured to provide them with underwriting information, which was often insufficient for quoting purposes and inaccurate. They were also using a replacement cost tool which took 15 minutes to process one quote, consuming valuable time. CAA needed to find a more accurate, efficient way for its agents, underwriters, and call centres to assess and quote a risk.

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